Privacy Policy

Welcome to Facepro! At Facepro.app (“Company,” “we,” “us,” or “our”), we value your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website, services, or interact with us through email or social media.

If you have any questions about this Privacy Policy, please email us at help@facepro.app.

1. How We Use Your Personal Data

We may process the following types of personal data for the purposes described below:

1. Account Data: Includes your name, email address, and any other information provided during registration. This data is used to operate our website, provide services, and communicate with you.

Legal Basis: Performance of a contract or our legitimate interest in improving our services.

2. Service Data: Includes your interaction data and purchase details. This data is used to provide and enhance our services.

Legal Basis: Performance of a contract and our legitimate interest in managing and improving our business.

3. Messaging Data: Includes email interactions and social media communication. This data is used to send you updates, newsletters, or promotions.

Legal Basis: Your consent or our legitimate interest in maintaining customer relations.

4. Device Data: Includes data such as IP address, browser type, and usage activity. This data is collected using cookies to improve user experience and ensure security.

Legal Basis: Our legitimate interest in managing and securing our website.

5. AI Interactions: If you engage with our AI-powered tools, your interaction data is temporarily stored to assist with your inquiry.

Legal Basis: Performance of a contract or your consent for AI-assisted communication.

2. Sharing Your Data

We may share your personal data with the following third parties:

• Payment Processors: To securely process transactions.

• Email Service Providers: To manage communications and newsletters.

• Advertising and Analytics Partners: To improve user experience and optimize marketing campaigns.

All third parties are required to comply with data protection regulations and safeguard your information.

3. Data Retention

We store personal data only as long as necessary for the purposes outlined in this policy or as required by law. For example:

• Account and service data: Up to 5 years from your last interaction.

• Messaging data: Up to 2 years from the last consent.

• AI interaction data: Stored temporarily and deleted after resolution.

4. Cookies

We use cookies to enhance your experience on our website. Cookies may include:

• Essential Cookies: Necessary for the operation of our website.

• Performance Cookies: To understand how users interact with our site.

• Marketing Cookies: To deliver tailored advertising and promotions.

You can manage cookies through your browser settings. Blocking cookies may impact some website functionality.

5. Marketing Communication

We may send you promotional emails or contact you via social media. You can opt-out at any time by clicking the unsubscribe link in our emails or contacting us at help@facepro.app. Please allow a few days for the update to take effect.

6. AI Tools

We use AI-powered tools to assist with customer inquiries. These tools process your data temporarily and do not store it permanently beyond the resolution of your request. All data processed via AI is handled securely and confidentially.

7. Your Rights

You have the following rights regarding your personal data:

• Access: Request information about how your data is processed.

• Correction: Update inaccurate or incomplete data.

• Erasure: Request deletion of your data when it is no longer needed.

• Objection: Object to data processing based on our legitimate interests.

• Withdrawal: Withdraw your consent at any time for data processing.

To exercise your rights, please email us at help@facepro.app. We aim to respond within 30 days.

8. Data Protection

We implement technical and organizational measures to safeguard your personal data against unauthorized access, loss, or misuse.

9. Updates to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and in the case of significant updates, we may notify you directly.

10. Children’s Data

Our services are intended for adults only. We do not knowingly collect data from anyone under 18 years old. If we discover such data, it will be promptly deleted.

If you have any questions or concerns about this Privacy Policy, please reach out to us at help@facepro.app.